School appeals and complains policy

(1) Orientation meeting

• Which takes place in the beginning of the educational year where a

"face to face" meeting between parents , teachers and staff to enable

parents toknow their children's teachers.

(2) Diary

• The student receives a "Diary book" in thebeginning of the year ,

   where parents and teachers can keep incontact by writing comments

   to each other in this book.

• The observer checks the diary daily to find parentscomments and to

   Share it with the teacher and reply to themin the same day.

• In case of parents complains the procedure of dealingwith the

   complain starts by the teacher who tries tosolve the problem.

• In case teacher wasn't able to deal with the parentscomplains , the

  Complain will be held by the coordinator tosolve it, otherwise the

  complains will be issued to the management.

(3) Office hours

• Parents are informed by certain times when each teacheris available to

   answer the inquiries directly by phone.

• In case the parent misses the teacher office hours , thereceptionist will

   take the parent's phone number for a latercall by the concerned teacher.

• In case the teacher didn't deal successfully with thecomplaint, the

   coordinator will try to handle the complaintduring their own office hours,

   otherwise it will beissued to the management.

• When a parent wants to meet the manger a "parentscomments" form is given to him to

     write his complain as a routine beforemeeting the manager.

   In case the manager is not available, themanager will read the form later and call the

     parents to meet him and discuss his/hercomplain.

(4) "Parents comments"form

• When a parent wants to meet anyone of the school staff a"parents comments" form is

   given to him/her to write his/her complainas a routine before meeting the manager.

• In case the person is not available, he/she will readthe form later and call the parents to

   meet him and discuss his/her complain.

(5) Facebook

• One of the fast communication ways as the parents cansend their comments on the school's face book page , with immediate reply fromthe concerned responsible in school.

(6) SMS

• Is a procedure taken by the school in case of student'sabsence by sending a text

   message on the parent's mobile phone.

• A procedure is taken by theadmin in case of absence of the student for more than

   a couple of days bycalling the parent.

(7) School website

• School news, time tables andschedules are shared on the school's official website so

 http://www.alalson.com the parents can find their frequent needs easily.

(8) Suggestion-Complaint box

• The school receives your suggestions and complaintsthrough a

   suggestion-complaintbox which is existed in the front office.